Shipping Policy

Free shipping on orders over $100 Australia Wide.

 

Our couriers are currently experiencing delivery delays due to a high volume of parcels in their network, along with new safety measures to protect their staff and customers. Further to this, delays are also occurring as there are fewer domestic flights, international delays, and increased volumes as more people are shopping online. 

 

SHIPPING POLICY

 

All international orders (except for USA) are charged shipping based on location and weight, as automatically calculated by our overseas couriers.

 

GENERAL SHIPPING INFORMATION

Secret Bunny takes great pride in shipping to you in the safest and most timely option available. It’s important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible. 

*While we aim to process orders in 48 hours there may be delays during sale periods.

 

State	Metro Areas	Regional Areas
QLD	3-7 Working days	Up to 10 Working days
NSW	2-3 Working days	Up to 10 Working days
SA	3-7 Working days	Up to 12 Working days
ACT	2-6 Working days	Up to 10 Working days
VIC	3-7 Working days	Up to 12 Working days
WA	3-7 Working days	Up to 12 Working days
NT	8-12+ Working days	12+ Working days
TAS	3-7 Working days	Up to 12+ Working days

Please note: Please note: these times are only an estimation from Australia Post.

 

FREIGHTERS

We use several couriers for domestic postage. Australia Post, Fastway Couriers, Couriers Please and TNT. Australia Post is our preferred courier for most postage for outer lying and regional areas. We always freight based on the best service in your area. 

 

DELIVERY

Signature on delivery is required for all parcels. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.

 

CURRENCY

All prices are listed and charged in Australian Dollars (AUD).

 

PAYMENT METHODS

We only use the fastest and safest forms of online payment. Our payment options are Paypal, G Pay, Shop Pay and Apple Pay through which we accept both Visa and Mastercard. No surcharges apply to any payments.

INTERNATIONAL SHIPPING

Shipping from thesecretbunny.com is currently readily available worldwide. Visit their website at thesecretbunny.com. 

All international orders (except for USA) are charged shipping based on location and weight, as automatically calculated by our overseas couriers.

 

OTHER IMPORTANT INTERNATIONAL SHIPPING INFO

Depending on your location, you may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in your home country. Secret Bunny cannot advise of these charges as they are determined by the courier and taxation laws in your delivery country.

 

DECLARATION OF VALUE AND PRODUCT DESCRIPTION

Due to International laws, Secret Bunny states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

 

CUSTOMS INFORMATION

Secret Bunny will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.