SHIPPING & DELIVERY

FREE SHIPPING ON ORDERS OVER $200 AUD — AUSTRALIA & WORLDWIDE

We ship Secret Bunny orders from Australia to customers across Australia and around the world.

ORDER PROCESSING

Orders are generally processed and dispatched within 1–2 business days.

During sale periods, new collection launches and other busy periods, processing may take slightly longer. If there is an unexpected delay with your order, we'll keep you informed.

AUSTRALIAN SHIPPING

We primarily ship Australian orders with Australia Post.

State	Metro Areas	Regional Areas
NSW	2–3 business days	Up to 10 business days
QLD	3–7 business days	Up to 10 business days
VIC	3–7 business days	Up to 12 business days
SA	3–7 business days	Up to 12 business days
WA	3–7 business days	Up to 12 business days
ACT	2–6 business days	Up to 10 business days
NT	8–12+ business days	12+ business days
TAS	3–7 business days	Up to 12+ business days

Delivery times are estimates and may vary depending on your location, Australia Post network conditions and peak periods. These estimates do not include order processing time.

SHIPPING COSTS

Orders over $200 AUD: Free shipping within Australia.

Orders under $200 AUD: Shipping costs are calculated at checkout based on your delivery address and the available shipping service.

INTERNATIONAL SHIPPING

We ship worldwide from Australia.

Orders over $200 AUD: Free standard shipping worldwide.

Orders under $200 AUD: International shipping rates are calculated at checkout based on your destination and the available shipping service.

International delivery times vary depending on the destination, shipping service and customs processing.

Once your order has been dispatched, you'll receive tracking information where tracking is available.

DELIVERY PARTNERS

For Australian orders, we primarily use Australia Post.

For international orders, we work with trusted international shipping partners selected according to your destination and the most suitable shipping service available.

TRACKING & DELIVERY

Once your order has been dispatched, we'll send you a shipping confirmation with your tracking details where tracking is available.

Please ensure that your delivery address and contact details are correct when placing your order.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, public holidays, peak periods and customs processing.

DISCREET PACKAGING

Your privacy matters to us.

All Secret Bunny orders are shipped in a plain brown box. The packaging does not display any product description or information about the contents of your order.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are determined by the customs authority in the destination country and are separate from the shipping charge.

Any applicable customs duties, import taxes or brokerage fees are the responsibility of the customer.

We recommend checking your country's import requirements before placing an international order, as customs regulations vary between countries.

CUSTOMS DECLARATIONS

All international shipments are accurately declared in accordance with applicable customs and shipping requirements.

We are unable to mark orders as gifts or declare a value lower than the actual transaction value.

CURRENCY

All prices on the Secret Bunny website are displayed and charged in Australian Dollars (AUD).

PAYMENT METHODS

We accept:

• Visa

• Mastercard

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

• Afterpay

All payments are processed securely, and no additional payment surcharge applies.

IMPORTANT INFORMATION

Please ensure that your delivery address is correct before completing your order. We are not responsible for orders with incorrect address.

If an international order is refused or returned due to destination-country customs requirements or unpaid import charges, additional shipping or return costs may apply.

If you have any questions about shipping or delivery, please contact us before placing your order. We're happy to help.