Thanks for shopping at Secret Bunny.
If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

We will be happy to accept your item back for return, as long as the item meets the return criteria below:

1. In its original condition with tags attached and hygiene seals intact.
2. No signs of wear (marks from tan, deodorant or other personal stains)
3. FULL PRICE items within 30 days of purchase. 
4. SALE items within 14 days of purchase for EXCHANGE or CREDIT only.
5. Items may only be returned with receipt or proof of purchase.

 

An item cannot be returned if: 

• Not in their original condition, or with components missing (such as detachable pendants, straps, harnesses or chains)

 

• Please note: As lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

We will issue the refund immediately if the product meets the above requirements however the time it takes to reach your account depends on your financial institution.  

 

Exchanges

 

We gladly offer exchanges on unworn, unwashed and unopened items in re-sellable condition with original tags still attached.

If the requested item for an exchange is out of stock, our Honeys will contact you to organise an alternative solution. Exchanges will be shipped with standard postage.

To book your exchange, please email lingeriesbunny@gmail.com and follow the prompts. 

 

We do not offer International exchanges.